Service. It is the foundation of what we do. Whether its Harry going back to an office to help find a package he delivered and someone misplaced or Rocky hand repairing art because it just isn't in the computer, we live it.

We believe that customers are companies with people not account numbers and each one has its own distinct needs. Customers are our partners, everyone has something to gain and something to lose.

There is a running joke that we all need lessons in saying no, it just doesn't happen very often. If it can happen we will make it so.

The only time you can be sure of hearing no is when asking for voice mail, we don't have it. Pushing buttons and talking to machines beyond being cold and impersonal, leaves doubt that your message is important, and it always is to us.